Welcome to Superior Appliance Expert. By scheduling or using our services, you agree to comply with the following terms and conditions. Please read them carefully before proceeding with any service request.
Superior Appliance Expert offers a range of home services, including appliance repair, installation, and maintenance. All services are performed by trained and certified technicians who follow industry best practices to ensure safety and quality results.
To ensure smooth and efficient service delivery, customers are required to:
Provide accurate and complete information during the booking process.
Ensure safe and unobstructed access to the appliance or work area.
Be present or have an authorized person available at the scheduled service time.
Notify us promptly of any changes to the appointment schedule or special conditions at the service location.
Payment is due upon completion of the service unless otherwise agreed in writing.
We accept major credit/debit cards, Zelle, and other approved electronic payment methods.
A deposit may be required for parts orders or large repair jobs.
Failure to make timely payment may result in late fees or service delays.
We stand behind the quality of our work and provide a limited warranty on parts and labor, with duration varying depending on the specific service or part used.
However, our liability is strictly limited to the total cost of the service provided.
We are not responsible for:
Pre-existing appliance issues or hidden defects.
Manufacturer defects or product recalls.
Damage caused by misuse, neglect, or improper handling by the customer.
Cancellations must be made at least 24 hours in advance of the scheduled appointment.
Late cancellations or missed appointments may result in a service call fee.
Completed services are non-refundable.
If a job cannot be completed due to part unavailability, safety concerns, or technician recommendation, a partial or full refund may be issued at our discretion.
If an error was made by our technician, we will offer a free correction or refund, depending on the situation.
No refunds will be issued for services that were performed and completed as agreed.
In the event of a disagreement, both parties agree to attempt resolution through mediation or binding arbitration before pursuing any legal action. This helps ensure a fair and efficient resolution process.
These Terms and Conditions may be updated periodically without prior notice. Continued use of our services indicates your acceptance of any revised terms. The most recent version will always be available on our website.
